We are looking for a skilled and enthusiastic Bike Mechanic & Sales Assistant

Job Title: Bike Mechanic & Sales Assistant

Location: Lewes (with occasional shifts in Eastbourne or Hastings)

Hours: 24 hours per week

Contract: 6-month fixed-term (potential for extension or additional hours)

About Us

Cycleshack is a leading independent bike shop, providing expert sales, servicing, and repairs to cyclists of all levels. With stores in Lewes, Eastbourne, and Hastings, we pride ourselves on excellent customer service, quality products, and a passion for all things cycling.

Role Overview

We are looking for a skilled and enthusiastic Bike Mechanic & Sales Assistant to join our Lewes team on a 6-month fixed-term contract, with the possibility of an extension or additional hours. This is a dual role requiring both mechanical expertise and strong customer service skills. While primarily based in Lewes, you may occasionally be required to work at our Eastbourne or Hastings stores.

Key Responsibilities

Bike Mechanic Duties

• Carry out bike servicing, diagnostics, and repairs to a high standard.

• Assemble and prepare new bikes for sale.

• Advise customers on maintenance and repair options.

• Ensure the workshop is well-stocked, clean, and organised.

Sales & Customer Service Duties

• Assist customers in choosing the right bike, accessories, and equipment.

• Process sales transactions and handle customer queries.

• Provide expert advice on bike fitting and general cycling needs.

• Maintain a well-presented and stocked retail space.

Skills & Experience Required

• Previous experience as a bike mechanic or working in a bike shop is preferred.

• Strong technical knowledge of bikes, components, and accessories.

• Excellent customer service and sales skills.

• A passion for cycling and willingness to share knowledge with customers.

• Ability to work independently and as part of a team.

• Basic IT skills for processing sales and bookings.

What We Offer

• Competitive salary based on experience.

• Staff discounts on bikes and accessories.

• Training and development opportunities.

• A friendly and supportive working environment.

• Potential for contract extension or additional hours.

If you have a passion for bikes and enjoy helping customers get the most out of their cycling experience, we’d love to hear from you!

How to Apply:

Send your CV and a short cover letter to sam@cycleshack.co.uk