Click & collect is available for all items

Some deliveries in from our suppliers are taking longer than usual due to high demand and safe social distancing measures reducing the number of staff. In some cases this may be up to an extra week, so please bear with us and be assured that we will do our very best to turn around all orders as rapidly as we can.

Once available, all bikes may take up to a further 2 days to build and inspect prior to dispatch or collection.

For click and collect order enquiries, please call us on 01323 368457

For home delivery order enquiries please email sales@cycleshack.co.uk or call us on 01323 368457 Mon-Sat 9am-5pm

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UK Delivery Options

Please find delivery information below:

* Delivery estimates above are once the order has been dispatched and does not include the time taken to prepare the order. This estimate is based on in-stock items; please see the basket for the latest information on specific products. We use different carriers and services depending on the item, typically Royal Mail, DPD or DX couriers which you will see in the basket. We reserve the right to upgrade your delivery to a more enhanced service at no extra charge to you should we deem it appropriate. For example upgrading you from standard DX bike delivery to our personal delivery service.

Cycleshack Personal Bike Delivery:

This is an enhanced service we offer to areas local to our stores. Your bike will be delivered by us personally, you will not need to unpack it, and it will be fully built and ready to ride with pedals fitted if supplied. Deliveries are made by arrangement. We will contact you to arrange a convenient time slot.

This is service is FREE for bikes £1000 and over, and £24.99 for bikes £999.99 and under, and can be requested for anywhere in East Sussex, or RH postcodes.

Bulky Items:

Extra large or heavy non-bike items are classed as bulky and delivered by DPD. Examples of bulky items are:

Bike bags
Car racks
Child seats
Forks
Groupsets
Handlebars
Mudguards (selected)
Non-folding tyres
Pannier racks
Track pumps
Turbo trainers
Wheels
Wheel rims
Workstands

This list is for guidance only and is not exhaustive, we will always ship via the most appropriate means.

Please note we only deliver to mainland UK:

We are unable to deliver to:
The Outer Hebrides
Northern Ireland
Isle of Man
Channel Islands

We also do not ship internationally.

FAQs

What does “other warehouse” mean?

If an item is listed as in stock at “other warehouse”, this means that the location of the stock is currently with our supplie. Although available to be ordered, there will be an additional lead time to receive into our main warehouse before despatch to you.

The bike I want is showing as available to pre-order but the estimated dispatch date is several months from now. Why is this?

The bike is for pre-order so we don’t currently have it in stock. The estimated dispatch date is when we expect to have it ready to be collected by our courier after its arrival in our warehouse.

How reliable are the estimated dispatch dates?

Currently, not very reliable. The estimated dispatch dates are based on the most up-to-date information we have from our suppliers. On occasion, bikes may arrive earlier or later than these dates. If you place an order, we will contact you if there are any significant changes to the original date.

The product I want is out of stock. When will you be receiving more?

If an item is listed as out of stock on our website, the best way to find out when new stock might be coming in is to call us. We often have information about the latest on deliveries and stock, and might also have a similar bike which might suit you.

How will my bike be delivered? Will it be built?

All bikes are delivered fully assembled apart from the need to fit the pedals (if included in the bicycle specifications) and align the handlebars. Please pay close attention to the instructions included for fitting the pedals. Our bikes will come equipped with a Multi-Tool and Pedal Spanner (if needed, not all bikes use these). Thread in the pedals by hand first and then use a pedal spanner to tighten. Note not all bikes are supplied with pedals so you can choose which type suits your requirements and order appropriately. See individual product pages for specific bike spec. Please note that for our personal bike delivery service pedals are not included (unless included in the bicycle specifications) and must be purchased with the bike order, please check the product page for full details.

How can I change the delivery address on my order?

If you have paid via V12 Finance, Paypal, or Klarna we are not able to amend the delivery address on your order.

If you have paid using another payment method, please contact our support team either via email: sales@cycleshack.co.uk or by phone (Monday – Saturday, 9am – 5pm) on 01323 368457.

Which would be quicker: store collection or home delivery?

Store collection is almost always quicker.

What happens after I place my order?

You will receive an order confirmation via email which includes your order number. If your order is for home delivery, you will receive a dispatch note with tracking details when it leaves our warehouse. If it is for collection, the store will contact you when the order is ready to collect.

When will my order be delivered?

Please refer to your order confirmation for the estimated delivery window for your order.

How do I track my order?

When your order is ready to leave our warehouse, we will send you a dispatch note via email. This will include tracking details, unless your order is to be delivered by our personal Cycleshack driver. In this case, they will contact you the day before to make sure someone will be available to take the delivery.

I have received tracking information for Royal Mail but it doesn’t work.

Royal Mail tracking will only update when a delivery attempt has been made. If you have received a tracking number but there is no further information provided on the Royal Mail website, your order is in transit. We do not have any additional information about the status of your order but do contact us if you have not received your item within 5 working days of dispatch.

It’s after my estimated delivery window, my order hasn’t arrived and I haven’t received tracking details.

Please contact our support team either via email: sales@cycleshack.co.uk or by phone on 01323 368457.

How can I change the delivery address on my order?

If you have paid via V12 Finance or Paypal, we are not able to amend the delivery address on your order.

If you have paid using another payment method, please contact our support team either via email: sales@cycleshack.co.uk or by phone on 01323 368457.

How will COVID affect the delivery of my order?

Due to Covid restrictions some deliveries may take a little longer than usual.

Many bikes are currently for pre-order and, although the ETAs on our website are the most up to date information we have, we cannot guarantee these dates.